Payment Policy
Insured Patients: Bring your insurance card and co-payment to each appointment. Mosaic Family Medicine, LLC will bill your primary insurance (after insurance agreements are finalized; check the list of pending and approved plans on the Insurance Plans Accepted page). Please understand what your insurance does and does not cover. You can pay through the patient portal as well.
Uninsured Patients: Pay in full at time of visit and receive a 30% discount. Further discounts available for financial hardship.
Nonpayment: Unpaid balances beyond 60 days charged $20 monthly. Bounced check fee is $30.
Cancellations/No Shows: No shows and cancellations less than 24 hours will be charged $50.
Phone Policy
The office phone is 314-380-4566 and may be called anytime. Calls are returned the same day, usually within a few hours as able.
What should you do if you have an acute concern after hours? Just call the regular office number and leave a voicemail message. This message goes to Dr. Proffitt’s personal cell phone and she will call you back. Please don’t call at night for non-urgent concerns.
Refills and referrals are handled during office visits only.
Life-threatening emergencies: Call 911 and go to the emergency department.
Urgent medical needs: If you are unable to reach the doctor, please go to the nearest urgent care center.
Confidentiality
This clinic abides by federal privacy regulations and keeps your protected health information confidential. Your health information may be disclosed to plan your treatment or in determining eligibility for coverage or claims processing. You have a right to review and receive a copy of the complete Notice of Privacy Practices which outlines the full policy.
